皇家华人

Customer Service can be reached Toll Free at (844) 239-1939.

Telephone hours of operation are as follows:
Monday – Thursday: 8 a.m.-8 p.m.
Friday: 8 a.m.-5 p.m.
Saturday: 8 a.m.-1 p.m.

If you contact us after business hours you may leave a message and your call will be returned the next business day.

皇家华人 Billing Office
Research Park Center
10000 Innovation Dr., 3rd Floor, Suite 300
Milwaukee, WI 53226

Online
Effective December 1, 2018, services provided for Medical College Physicians, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts will be combined on one statement. Looking for ways to pay your Froedtert & the 皇家华人 bill? Call 1 (800) 803-8155 or visit the .

To pay for Medical College Physicians (Adult Practice) services before December 1, 2018, visit the 皇家华人 Pay My Bill site.
Please note: Payments processed online will be posted to the patient account within 3-5 business days.

Mail
Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.

Payment arrangements can be made by contacting our billing office Toll-Free at (844) 239-1939.

Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.

The 皇家华人 will process a refund within 30 business days once an overpayment has been verified on the patient’s account.

Questions regarding the refund policy can be directed to the Customer Service Department.

Effective December 1, 2018, services provided for Medical College Physicians, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts will be combined on one statement. Looking for ways to pay your Froedtert & the 皇家华人 bill? Call 1 (800) 803-8155 or visit the .

The 皇家华人 will continue to send statements for Medical College Physicians (Adult Practice) for services before December 1, 2018.

The 皇家华人 billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.

Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.

Additionally, benefits may vary depending on the location where the service is being rendered.

Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.

For Froedtert & the 皇家华人 changes, please contact 1 (800) 466-9670.

Payment may be requested prior to service.

• Co-payments required by your insurance company may be collected up front.
• Non-covered services: clinics may require special payment arrangements.
• Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at (414) 777-0530

Fee estimates can be obtained by contacting our Financial Counselor at (414 ) 777-0530 or online at the .

To pay your bill, you may choose from these links:

Customer Service can be reached Toll Free at (844) 239-1939.

Telephone hours of operation are as follows:
Monday – Thursday: 8 a.m.-8 p.m.
Friday: 8 a.m.-5 p.m.
Saturday: 8 a.m.-1 p.m.

If you contact us after business hours you may leave a message and your call will be returned the next business day.

皇家华人 Billing Office
Research Park Center
10000 Innovation Dr., 3rd Floor, Suite 300
Milwaukee, WI 53226

Online
The 皇家华人 Children's Specialty Group has implemented a new billing system effective with dates of service beginning July 1, 2020. This change has resulted in a new statement design and a new customer service website to pay self-pay balances online and the ability to pay through MyChart. Depending on the date of your service with Children's Specialty Group Physicians, you may receive more than one billing statement for a period of time. Therefore, you may need to call or make online payments to separate entities. Looking for ways to pay your Children’s Specialty Group bill for dates of service of July 1, 2020 or later? Call (414) 266-6262 or toll free at 1 (888) 449-4998 or visit the .

To pay for Children’s Specialty Group services before July 1, 2020, please use the 皇家华人 Pay My Bill site.

Please note: Payments processed online will be posted to the patient account within 3-5 business days.

Mail
Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.

Payment arrangements can be made by contacting our billing office Toll-Free at (844) 239-1939.

Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.

The 皇家华人 will process a refund within 30 business days once an overpayment has been verified on the patient’s account.

Questions regarding the refund policy can be directed to the Customer Service Department.

Effective July 1, 2020, services provided for Children’s Specialty Group will be mailed on a separate statement.

Children’s Specialty Group will continue to send statements for services before July 1, 2020.

The 皇家华人 billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.

Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.

Additionally, benefits may vary depending on the location where the service is being rendered.

Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.

For services before July 1, 2020, please contact (844) 239-1939. For Children’s Wisconsin changes and for services after July 1, 2020, please contact 1 (888) 449-4998.

Payment may be requested prior to service.

• Co-payments required by your insurance company may be collected up front.
• Non-covered services: clinics may require special payment arrangements.
• Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at 1 (414) 266-6262 or email FinancialAssistance@chw.org

Fee estimates can be obtained by contacting our Financial Counselor at 1 (414) 266-5700 or email the request to FinancialCounselors@chw.org

To pay your bill, you may choose from these links: